Frequently Asked Questions
Everything you need to know about bringing Forom home.
What is the typical lead time for furniture orders?
Most of our in-stock items ship within 3-5 business days. For custom upholstery or larger furniture pieces, please allow 6-10 weeks for production and delivery.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery for an additional fee on all large furniture items. This includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on non-furniture items within 30 days of delivery, provided they are in original condition and packaging. Please note that a restocking fee may apply to certain categories.
Are your wood products sustainably sourced?
At Forom, we prioritize the planet. Our wooden furniture is crafted from FSC-certified timber and finished with low-VOC stains to ensure safety for both the environment and your home.
How can I track the status of my shipment?
Once your order departs our warehouse, you will receive an email with a tracking link. For freight deliveries, the carrier will contact you directly to schedule a convenient delivery window.
Do you provide fabric swatches before I purchase?
Absolutely. We recommend ordering our complimentary swatch kits to see and feel the textures in your own lighting before committing to a larger investment.